Guarantee, return and exchange – Pépinière Jasmin

GUARANTEE ON PLANTS

For all trees, shrubs, conifers, roses, fruit trees and climbers, the warranty period is listed on the purchase invoice, under the name of each product purchased:

  • 1 year warranty from the date of purchase OR
  • Guarantee November of the year of purchase

No guarantee on: perennials, annuals, tropicals, bonsai, aquatics, vegetables, peat moss, bare root cedars, bulbs, all plants grown in containers or in above-ground boxes (not in the ground).

RETURN AND EXCHANGE

LIVING PLANTS:

  • Have the sales slip on hand and the price and plant identification labels;
  • 24 hours from the date of purchase;
  • Plant must be in its original pot, healthy, not having been planted.

*No return on annuals, tropicals, baskets, herbs, peat moss

GARDEN DECORATIONS AND OTHER INERT PRODUCTS

(Trellises, pots, fountains, flower boxes, tools, bagged products, etc.) :

  • Have the sales slip on hand;
  • Product in good condition;
  • 7 days from the date of purchase.

* Restocking and handling fees may apply to some products.  All sales of merchandise purchased on sale are final.

In any case, contact us before bringing back a plant; we will assess the situation with you.