Online shopping: Policies and procedures – Pépinière Jasmin

CUSTOMER PROFILE: Anyone wishing to place an order online must create a customer profile. A username and password are generated and will be used for all online transactions.

CONFIDENTIALITY: Pépinière Jasmin Ltd. assures that all information provided on line is kept confidential and undertakes not to divulge any information obtained during the creation of a profile.

AVAILABILITY: Despite all the efforts made by Pépinière Jasmin to ensure a regular supply, we unfortunately cannot guarantee the availability of the plants and formats chosen during the entire season.


SHIPPING : Pépinière Jasmin Ltée undertakes to deliver the orders within the deadlines set and determined during the telephone confirmation with the customer. The customer MUST BE PRESENT at the time of delivery for payment, inspection and acceptance of the delivered items. Please notify us QUICKLY by email or telephone of any irregularities in the products delivered (errors, breakages, ETC.).

TRANSPORT DAMAGE : Any item damaged in transit will be replaced with an equivalent value free of charge. A customer desiring a refund rather than an exchange will have to pay a restocking fee of 15% of the value of the returned product. Shipping costs are NEVER refundable.

PRINTING MISTAKES AND ERRORS: Pépinière Jasmin Ltée strives to maintain its site with the greatest possible accuracy. However, there may be some errors or typos. Accordingly, we reserve the right to refuse, correct or cancel an order for goods the price of which has been incorrectly displayed. The final confirmation of the prices of the goods ordered is made during the telephone confirmation with our advisor. A CUSTOMER WHO PLACES AN ORDER ONLINE THROUGH THIS SITE IS DEEMED TO HAVE READ, UNDERSTANDED AND ACCEPTED THE TERMS OF SALE MENTIONED ABOVE.


Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

By browsing our website, you acknowledge having read and understood this policy and consent to your data and personal information being processed in accordance with it, where applicable.

Collection of information

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather visitor information.

Forms and interactivity:

Your personal information is collected via forms, namely:

  • Information and Order Form
  • Form using the Google reCAPTCHA v3 verification module
  • Contact form

We use the information thus collected for the following purposes:

  • Orders
  • Informations / promotionnal offers
  • Statistics
  • Google Ads
  • Form using the Google reCAPTCHA v3 verification module
  • Contact

Your information is also collected through the interactivity that may be established between you and our website, as follows:

  • Correspondance

We use the information thus collected for the following purposes:

  • Statistics
  • Contact

Right of opposition

We are committed to offering you the right to object and withdraw your personal information. The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can contact us:

The exercise of this right will be:

Permission to access

We undertake to recognize a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them.

The exercise of this right will be:


The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • SSL protocol
  • Access management – authorized person
  • Access management – data subject
  • Network monitoring software
  • Computer backup
  • Login password
  • Firewall

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.