Online shopping: Policies and procedures – Pépinière Jasmin

CUSTOMER PROFILE: Anyone wishing to place an order online must create a customer profile. A username and password are generated and will be used for all online transactions.

CONFIDENTIALITY: Pépinière Jasmin Ltd. assures that all information provided on line is kept confidential and undertakes not to divulge any information obtained during the creation of a profile.

AVAILABILITY: Despite all the efforts made by Pépinière Jasmin to ensure a regular supply, we unfortunately cannot guarantee the availability of the plants and formats chosen during the entire season.


SHIPPING : Pépinière Jasmin Ltée undertakes to deliver the orders within the deadlines set and determined during the telephone confirmation with the customer. The customer MUST BE PRESENT at the time of delivery for payment, inspection and acceptance of the delivered items. Please notify us QUICKLY by email or telephone of any irregularities in the products delivered (errors, breakages, ETC.).

TRANSPORT DAMAGE : Any item damaged in transit will be replaced with an equivalent value free of charge. A customer desiring a refund rather than an exchange will have to pay a restocking fee of 15% of the value of the returned product. Shipping costs are NEVER refundable.

PRINTING MISTAKES AND ERRORS: Pépinière Jasmin Ltée strives to maintain its site with the greatest possible accuracy. However, there may be some errors or typos. Accordingly, we reserve the right to refuse, correct or cancel an order for goods the price of which has been incorrectly displayed. The final confirmation of the prices of the goods ordered is made during the telephone confirmation with our advisor. A CUSTOMER WHO PLACES AN ORDER ONLINE THROUGH THIS SITE IS DEEMED TO HAVE READ, UNDERSTANDED AND ACCEPTED THE TERMS OF SALE MENTIONED ABOVE.